Are the Pokémon TCG packs you sell authentic?

Yes, all our Pokémon TCG packs are 100% original and sourced from verified suppliers.

Do you offer international shipping?

Yes, we ship worldwide with fast and secure delivery options.

Can I return or exchange a product?

Absolutely! We have a hassle-free return policy to ensure your satisfaction.

What payment methods do you accept?

We accept all major credit cards, Klarna, and other secure payment options.

How can I track my order?

Once your order is shipped, we will provide a tracking number via email for you to monitor your shipment.

Do you offer discounts for bulk purchases?

Yes, we offer special discounts for bulk purchases. Please contact our customer service for more details.

How do I contact customer support?

You can reach our customer support team via email at support@tcgmastershop.com or through our contact form on the website.

What is the estimated delivery time?

Delivery times vary based on location. Typically, orders are delivered within 5-7 business days domestically and 10-15 business days internationally.

How often do you restock products?

We regularly restock popular items. Sign up for our newsletter to receive updates on restocks and new arrivals.

Can I cancel or modify my order after placing it?

Orders can be modified or canceled within 1 hours of placement. Please contact our customer support team as soon as possible to make changes.

Do you provide digital products or only physical cards?

We primarily offer physical Pokémon TCG products. Any digital offerings will be clearly specified on the product page.

Are your products suitable for beginners?

Yes, we offer a variety of products suitable for beginners, including starter decks and beginner-friendly bundles.

Do you have a physical store location?

Currently, we operate exclusively online, allowing us to serve customers worldwide efficiently.

How can I stay updated on new products and promotions?

Subscribe to our newsletter and follow us on social media to receive the latest updates on products and exclusive promotions.

What should I do if I receive a damaged or incorrect item?

Please contact our customer support within 48 hours of receiving your order. We will assist you in resolving the issue promptly.

Do you offer pre-order options for upcoming releases?

Yes, we offer pre-order options for select upcoming releases. Check our website regularly for available pre-orders.

Can I sell my Pokémon cards to your shop?

Currently, we do not offer a buyback program. However, we may introduce this feature in the future.

Do you provide grading services for Pokémon cards?

We do not offer grading services.

What is a Pokémon TCG booster box?

A Pokémon TCG booster box contains multiple booster packs, each with a set number of cards. It's a great way to build your collection or hunt for rare cards.

How many booster packs are in a Pokémon TCG booster box?

Most Pokémon TCG booster boxes contain 36 booster packs, but special sets may have fewer packs.

How many cards are in a Pokémon booster pack?

A typical booster pack contains 10 cards, including at least one rare card and an energy card.

What is the difference between a booster box and an Elite Trainer Box (ETB)?

A booster box focuses on packs (usually 36), while an ETB includes additional items like dice, sleeves, and a player’s guide alongside 8–10 booster packs.

Can you get guaranteed rare cards in a booster box?

While there’s no guarantee for specific rare cards, booster boxes typically include a mix of holos, reverse holos, and ultra rares.

Are Pokémon booster boxes worth the investment?

Yes, booster boxes are cost-effective for collectors or players looking to expand their collection or find rare cards.

How much does a Pokémon booster box cost?

Prices vary by set and demand, but a standard booster box typically costs $100–$150.

Can I pull a Secret Rare or Rainbow Rare from a booster box?

Yes, booster boxes often include a chance to pull high-value cards like Secret Rares, Rainbow Rares, or Alternate Arts.

What’s the best way to store a Pokémon booster box?

Store booster boxes in a cool, dry place away from direct sunlight to preserve the cards’ condition.

Are booster boxes weighed to remove rare cards?

Reputable sellers do not weigh booster boxes, as each pack in a sealed box should be unaltered.

What is the pull rate for rare cards in a booster box?

Pull rates vary, but most booster boxes guarantee a few ultra rare, full art, or secret rare cards.

What is the most valuable Pokémon booster box?

Vintage sets like 'Base Set' or 'Fossil' booster boxes are highly sought after and can sell for thousands of dollars.

Can booster boxes be used in competitive play?

Yes, booster boxes are a great way to build or enhance a competitive deck with new cards.

Are Japanese Pokémon booster boxes different from English ones?

Yes, Japanese booster boxes often have fewer packs (typically 30), and the cards have a different design and pull rate.

What is a 'God Pack' in Pokémon TCG booster boxes?

A 'God Pack' is a rare pack where every card is holographic or ultra rare. It’s mostly found in Japanese sets.

Should I open or keep my Pokémon booster box sealed?

It depends on your goals. Keeping it sealed can increase its value over time, but opening it is exciting for collectors or players.

How can I tell if a booster box is fake?

Signs of a fake box include poor-quality packaging, misspelled text, and incorrect card counts.

Do booster boxes contain duplicate cards?

Yes, duplicates are common since booster boxes are randomly packed, but they also include a variety of cards.

What is the newest Pokémon TCG booster box?

The newest booster box depends on the current release cycle. Check official Pokémon news for updates.

How can I preorder a Pokémon booster box?

You can preorder booster boxes from reputable shops or online retailers to ensure you get one before they sell out.

TCG stands for Trading Card Game. These are collectible card games where players build decks to compete, with popular examples like Pokémon, Yu-Gi-Oh!, and Magic: The Gathering. Cards can be used for gameplay or collected for rarity.

How do I start collecting TCG cards?

Begin with a TCG you enjoy (e.g., Pokémon). Purchase starter decks, booster packs, or booster boxes to build your collection. Focus on sets with artwork or mechanics you love.

What's the difference between English and Japanese Pokémon cards?

Japanese cards are released earlier, have unique holofoil patterns, and often higher quality cardstock. English cards are more widely available and typically cheaper.

How do I organize my TCG collection?

Use binders with card sleeves for rare cards, storage boxes for bulk, and apps like TCGHub to track inventory and values.

What is a PSA-graded card?

PSA (Professional Sports Authenticator) grades cards on a 1-10 scale based on condition. Graded cards are sealed in protective cases and often increase in value.

Are older Pokémon cards worth more?

Yes! Vintage sets like Base Set, Jungle, or Neo Destiny are highly sought after, especially in mint condition. Rare holographic cards (e.g., Charizard) can sell for thousands.

What's a 'holo' card?

A holographic (holo) card has a shiny foil layer on the artwork. Reverse holos have foil on the card's background instead.

Can I play TCGs online?

Yes! Pokémon TCG Online and Magic: The Gathering Arena let you play digitally. Some codes for online packs come with physical products.

What does 'pull rate' mean?

Pull rate refers to the probability of getting rare cards (e.g., Ultra Rares) in a booster pack or box. Rates vary by set and are not officially disclosed.

How do I protect my cards from damage?

Use penny sleeves, top-loaders, or magnetic cases for valuable cards. Store in a cool, dry place away from sunlight.

What's inside a Pokémon Booster Pack?

Each pack contains 10-12 cards: 5 Commons, 3 Uncommons, 1 Rare (or higher), 1 Energy, and 1 code card for Pokémon TCG Online.

Returns & Refunds Policy - TCGMasterShop.com

Shipping Policy

Welcome to TCGMasterShop.com. This Shipping Policy explains how we manage deliveries for products sold through our marketplace. By placing an order, you agree to the terms set forth below.

1. Shipping Scope

We currently ship to the following countries:

Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Portugal, Brazil, Switzerland, United Kingdom, United States

2. Order Processing Time

Orders are typically processed within 2–3 business days. Processing may be delayed during periods of high order volume. No orders are processed, shipped, or delivered on weekends or public holidays. Customers will be notified via email in case of significant delays.

3. Estimated Delivery Times

Estimated delivery time for all supported countries: 7–14 business days.

Please note: Delivery times are not guaranteed and may be extended due to customs processing or carrier issues.

4. Shipping Costs

We offer free shipping to all countries listed above. There are no additional charges at checkout for standard shipping.

5. Order Tracking

After your order has been dispatched, you will receive a shipping confirmation email with a tracking number and carrier information. Please allow 24–48 hours for the tracking information to become active.

6. Customs, Duties, and Taxes

All international orders may be subject to customs duties and import taxes. These charges are not included in the product price or shipping cost. The buyer is solely responsible for any such fees imposed by their country of residence.

7. Marketplace Responsibility

TCGMasterShop.com is a curated marketplace platform. All products are fulfilled and shipped by verified third-party sellers. We facilitate secure transactions, monitor seller compliance, and support customers throughout the purchase process.

8. Damaged, Delayed, or Lost Packages

If your order arrives damaged or is lost during transit, please contact our support team immediately at [email protected]. We will work with the seller and shipping provider to resolve the issue and offer a replacement or refund if applicable.

9. Incorrect Shipping Information

It is the customer’s responsibility to provide a complete and correct shipping address. TCGMasterShop.com and our sellers are not responsible for delays or losses resulting from incorrect address entries. If a shipment is returned due to incorrect address data, the customer will bear any reshipping costs.

10. Legal Basis and Compliance

This shipping policy is aligned with the applicable consumer protection laws within the European Union, including the EU Omnibus Directive and the Distance Selling Regulations. It also complies with the Google Merchant Center’s transparency requirements.

11. Contact Information

If you have any questions regarding your shipment, contact us:

Company: TCGMasterShop.com
Owner: Philipp Hornickel
Address: Eichendorffstraße 2a, 57518 Betzdorf, Rheinland-Pfalz, Germany
Email: [email protected]
Contact Form: tcgmastershop.com/contact-us/
Support Hours: Monday to Friday, 07:00 – 23:00 CET (Live Chat and Email)

By placing an order, you acknowledge that you have read and accepted this Shipping Policy.