Devolución & Refunds Policy for TCGMasterShop.com

Devolución

At TCGMasterShop.com, we strive to ensure that our customers are fully satisfied with their purchases. If you are not satisfied with your purchase, you may return it under the following conditions:

1. Elegibilidad para el regreso:
   • Los artículos deben devolverse dentro 14 días a partir de la fecha de compra.
   • Los artículos deben estar en su original, Embalaje sin abrir y en las mismas condiciones que cuando los recibió.
   • Comprobante de compra (Confirmación o recibo de pedido) se requiere para todas las devoluciones.
2. Non-Returnable Items:
   • Opened or used items.
   • Digital products and services.
   • Gift cards.
   • Sealed Products
3. Return Process:
   • Contact our customer service team at [email protected] to initiate a return.
   • You will receive instructions on how to return your item(s).
   • Please ensure the item(s) are securely packaged to prevent damage during return shipping.
4. Return Shipping Costs:
   • The customer is responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent).

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 días hábiles.

1. Refund Methods:
   • Bank Transfer: Refunds will be credited back to your bank account. Please provide us with your bank details for the transfer.
   • Paga criptográfico: Refunds will be issued in cryptocurrency to the wallet address you provide.
2. Refund Amount:
   • The refund amount will include the cost of the item(s) returned but will exclude any original shipping costs.
   • If the return is due to a mistake on our part, the refund amount will include the original shipping costs.
3. Tiempo de procesamiento:
   • Refunds are typically processed within 14 business days of receipt and inspection of the returned item(s).

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with details and photos of the damage or defect. We will arrange for a replacement or refund as quickly as possible.

Contáctenos

If you have any questions about our Returns & Política de reembolso, Por favor contáctenos en [email protected].

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By placing an order on TCGMasterShop.com, you agree to this Returns & Política de reembolso. We reserve the right to amend this policy at any time without prior notice. Cualquier cambio se publicará en esta página.

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