Rendements & Refunds Policy for TCGMasterShop.com

Rendements

At TCGMasterShop.com, we strive to ensure that our customers are fully satisfied with their purchases. If you are not satisfied with your purchase, you may return it under the following conditions:

1. Admissibilité au retour:
   • Les articles doivent être retournés à l'intérieur 14 jours à compter de la date d'achat.
   • Les articles doivent être dans leur original, emballage non ouvert et dans le même état que lorsque vous les avez reçus.
   • Preuve d'achat (Confirmation de commande ou réception) est requis pour tous les retours.
2. Non-Returnable Items:
   • Opened or used items.
   • Digital products and services.
   • Gift cards.
   • Sealed Products
3. Return Process:
   • Contact our customer service team at [email protected] to initiate a return.
   • You will receive instructions on how to return your item(s).
   • Please ensure the item(s) are securely packaged to prevent damage during return shipping.
4. Return Shipping Costs:
   • The customer is responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent).

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 jours ouvrables.

1. Refund Methods:
   • Transfert de banque: Refunds will be credited back to your bank account. Please provide us with your bank details for the transfer.
   • Crypto Pay: Refunds will be issued in cryptocurrency to the wallet address you provide.
2. Refund Amount:
   • The refund amount will include the cost of the item(s) returned but will exclude any original shipping costs.
   • If the return is due to a mistake on our part, the refund amount will include the original shipping costs.
3. Temps de traitement:
   • Refunds are typically processed within 14 business days of receipt and inspection of the returned item(s).

Damaged or Defective Items

If you receive a damaged or defective item, Veuillez nous contacter immédiatement à [email protected] with details and photos of the damage or defect. We will arrange for a replacement or refund as quickly as possible.

Contactez-nous

If you have any questions about our Returns & Politique de remboursement, Veuillez nous contacter à [email protected].

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En passant une commande sur TCGMasterShop.com, you agree to this Returns & Politique de remboursement. We reserve the right to amend this policy at any time without prior notice. Toute modification sera publiée sur cette page.

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