Returns

At TCGMasterShop.com, we strive to ensure that our customers are fully satisfied with their purchases. If you are not satisfied with your purchase, you may return it under the following conditions:

1. Eligibility for Return
   • Items must be returned within 14 days from the date of purchase.
   • Items must be in their original, unopened packaging and in the same condition as when you received them.
   • Proof of purchase (order confirmation or receipt) is required for all returns.
2. Non-Returnable Items
   • Opened or used items.
   • Digital products and services.
   • Gift cards.
   • Sealed Products once unsealed.
3. Return Process
   • Contact our customer service team at [email protected] to initiate a return.
   • You will receive instructions on how to return your item(s).
   • Please ensure the item(s) are securely packaged to prevent damage during return shipping.
4. Return Shipping Costs
   • The customer is responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent).

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 business days.

1. Refund Methods
   • We refund to the original payment method whenever technically possible (e.g., Stripe card payments back to the same card; SEPA back to the same IBAN; Crypto via NOWPayments back to a wallet you provide). If a direct refund to the original method is not available, we will offer an alternative method after contacting you.
2. Refund Amount
   • The refund amount will exclude any original shipping costs.
   • If the return is due to a mistake on our part, the refund amount will include the original shipping costs.
3. Processing Time
   • Refunds are typically processed within 14 business days of receipt and inspection of the returned item(s).

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with details and photos of the damage or defect. We will arrange for a replacement or refund as quickly as possible.

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us at [email protected].

By placing an order on TCGMasterShop.com, you agree to this Returns & Refunds Policy. We reserve the right to amend this policy at any time without prior notice. Any changes will be posted on this page.

Contact Information

Brand

TCGMasterShop

Address

Eichendorffstr 2a, 57518 Betzdorf, Rheinland-Pfalz, Germany

Email

[email protected]

Contact Form

https://tcgmastershop.com/contact

Open Hours

Monday to Friday (07:00am – 11:00pm) — Live Chat & E-Mail

For alternative contact options, click here!